At The Tough Boots, we’re committed to providing military personnel, outdoor enthusiasts, and industrial workers with durable footwear and exceptional service. Below you’ll find answers to our most common questions about products, shipping, and more.

Product Questions

What types of boots do you offer?
We specialize in high-performance footwear for demanding environments:
  • Hunting Boots – Designed for outdoor enthusiasts
  • Military Boots – Built for service members
  • Safety Toe Shoes – For industrial work environments
  • Soft Toe Shoes – Comfortable yet durable options
  • Tactical Boots – Engineered for law enforcement and first responders
How do I choose the right boot for my needs?
Consider your primary use:
  • For hunting/hiking: Focus on waterproofing and ankle support
  • For military/tactical use: Prioritize durability and quick-dry materials
  • For industrial work: Select appropriate safety toe protection
Our customer service team (all former military and outdoor pros) can provide personalized recommendations at [email protected].
Are your boots true to size?
Our boots are designed to fit true to standard sizing. However, we recommend:
  • Ordering your usual size for tactical/military boots
  • Considering half-size up for hunting boots if wearing thick socks
  • Reviewing individual product descriptions for specific fit notes
Remember all orders come with our 15-day return policy if adjustments are needed.

Shipping & Delivery

What are my shipping options?
We offer two reliable shipping methods:
  • Standard Shipping ($12.95): Via DHL/FedEx (10-15 business days) – Recommended for professionals who need reliable tracking
  • Free Shipping: Via EMS (15-25 business days) for orders over $50 – Ideal for hunters planning ahead
Military personnel: Need expedited processing? Email [email protected] with credentials.
Do you ship internationally?
Yes! We ship worldwide except to some remote areas and parts of Asia. Note:
  • International customers are responsible for customs fees
  • We properly declare all footwear to avoid delays
  • Tracking numbers are emailed immediately after dispatch
How long does order processing take?
We take 1-2 business days to process orders because we quality check every pair before dispatch – no shortcuts when it comes to your gear.

Returns & Exchanges

What is your return policy?
We stand by our products with a no-nonsense 15-day return policy from delivery date. Key points:
  • Items must be unused and in original packaging
  • Return shipping is at customer’s expense
  • Refunds processed within 5 business days of receipt
How do I initiate a return?
Email [email protected] with your order number and reason for return. Our team will provide return instructions within 4 business hours (we know your time is valuable).

Payment & Security

What payment methods do you accept?
We accept all major payment options:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All transactions are securely processed with industry-standard encryption.
Is my payment information secure?
Absolutely. We use advanced SSL encryption and never store your full payment details on our servers. For additional security, we recommend PayPal for all transactions.

Still have questions? Our customer service team (available 24/7 for active duty personnel) knows our products and delivery network inside out. Reach us at [email protected] from anywhere in the world.

GEAR UP WITH CONFIDENCE. ORDER YOUR TOUGH BOOTS TODAY.